eduKate SG

Where Can International Students Find ICA Student’s Pass Loss and Damage Instructions?

If a valid physical Student’s Pass card has been lost, damaged or defaced, use ICA’s Loss/Damage of Student’s Pass page. ICA currently says the holder should apply for a replacement in person within seven days and should read the live document and fee requirements before going to the ICA Services Centre.

This route is for a valid physical card. It is not automatically the right route when the problem is simply downloading or opening a digital Student’s Pass. ICA has issued Student’s Passes digitally since 27 February 2023, so a retrieval problem should be checked against ICA’s digital-pass issuance and retrieval instructions first.

Prepare the valid travel document and a letter from the education institution confirming current registration. For a lost card, ICA’s page also lists a statutory declaration or original police report explaining the loss. Take the current official page as the checklist, because incomplete evidence may delay the replacement process.

On this page: official sources · what to check · next step

Start with the right official source

Official sourceUse it forCheck first
ICA loss/damage pageReplacement of a valid lost, damaged or defaced physical cardReporting period, documents, fees and service-centre procedure
ICA issuance and digital retrievalRetrieving a digital Student’s Pass through FileSG, MyICA or SingpassWhether the pass exists but cannot be accessed
ICA documents directoryChoosing loss, cancellation, validity or another Student’s Pass serviceThe exact problem and current pass status
Choose the loss/damage route only after confirming that the problem concerns a valid physical Student’s Pass card.

Back to contents

What should I check?

Is the pass still valid?

ICA’s loss/damage procedure is written for a Student’s Pass that is still valid. If studies have ended, the pass has expired, or the holder is leaving the course, check renewal or cancellation instructions instead of assuming a replacement is required.

Back to contents

What evidence does ICA ask for?

Use the live list. It currently includes the holder’s valid travel document, a letter from the education institution confirming current registration, and—when the card is lost—a statutory declaration or original police report. ICA may request more evidence where necessary.

Back to contents

What happens after the replacement procedure?

ICA now issues the replacement Student’s Pass digitally. The holder receives retrieval instructions after completing the procedure. Keep the registered email accessible and check the official FileSG, MyICA or Singpass route rather than relying on an image saved from another person.

Back to contents

What if the old card is found later?

ICA states that a physical card reported lost must be surrendered for cancellation if it is later recovered. Check the live page for the current period and handover instruction; do not keep using a card that has already been reported lost.

Back to contents

What should I do next?

Tell the school immediately, confirm that the pass is still valid, and collect the school letter and identity evidence. Open ICA’s loss/damage page before travelling to check the current service hours, fee and document wording. Save the replacement receipt and the email used for digital-pass retrieval.

Back to contents

More from this source-guide batch

Source review date: 27 October 2026. Always follow the current instructions on the linked official page.

Explore the connected learning guides

Choose the question that brought you here. Open one useful guide, try a small task, and stop when you have what you need.

Take one question further

The same learning habit can travel across subjects, while each subject keeps its own methods. These routes help you notice a difficulty, understand one part of it, and return to something you can do.

A word is familiar, but using it is difficult.

Move from recognising a word to retrieving it in a new context. Understand vocabulary plateaus.

Try it without the guide: Choose one word you already know. Close the guide and use it in a new sentence. Explain why it fits; try another context tomorrow.

A piece of writing has ideas, but the reader loses the thread.

Make the order of events and the links between sentences clear. Explore composition writing.

Try it without the guide: Choose one short paragraph. Read the relevant explanation, close it, and revise the paragraph. Ask someone to tell you what happened and why.

The Mathematics seems familiar, but marks still disappear.

Find the first point where the working stops being reliable. Find Secondary 4 A-Math mark leakage.

Try it without the guide: For a Secondary 4 A-Math question you have attempted, locate the first uncertain line. Repair that step, then try a comparable question without the worked answer.

A Science fact is remembered, but the explanation is incomplete.

Connect the evidence to a scientific idea and the resulting change. Follow the Primary Science learning route.

Try it without the guide: Choose a familiar Primary Science example. Explain the evidence, the idea and the result without notes. Then change one condition and explain your prediction.

Two accounts of the world seem to disagree.

Check the question, source, date and evidence before combining claims. Explore the World Knowledge research library.

Try it without the guide: Take one claim. Find the source best placed to support it, note its date, and state what remains uncertain. Return to your original question.

There is plenty of help, but independence is hard to see.

Check what the learner can understand and do after support is removed. Understand how education works.

Try it without the guide: Choose one small task the child has practised. Agree on a calm, brief attempt without prompts. Use what happens to choose one next step, then stop.

For the structure behind these connections, read the eduKateSingapore runtime manifest and the eduKate ecosystem boot contract. The reader map describes public navigation; those manifests preserve the wider ownership and return rules.

eduKate Asia

Subscribe to
our newsletter